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Currency
All payments are in Pounds Sterling. Payment by credit card will automatically be converted by your credit card company into your local currency. You may be charged for this service.
Order and Payment Methods
We accept Credit/Debit card payments by Visa, Mastercard, Amex, Applepay, Googlepay.
After submitting your order you will receive an automatic email from Musonic Stylus Company confirming details of your purchase together with an order number.
Minium Order Value
Musonic Stylus Company has free shipping within the UK (order must be over £7.50)
Shipping Charges within UK Mainland
All prices quoted are inclusive of carriage within UK Mainland. Heavy items to be shipped to the Highlands & Islands may attract an additional charge. You will be emailed with notification of any extra charge and be given the opportunity to confirm/cancel the order.
Orders under £50.00 value are sent 2nd Class untracked.
If 1st Class is required Click here
If you require a tracking number you can include either:
Royal Mail Signed For (up to £20 cover) Click here
Royal Mail UK Tracked 24 (up to £150 cover)
Royal Mail UK Tracked 48 (up to £150 cover)
Royal Mail Special Delivery (up to £750 cover) Click here
Shipping Charges outside the UK
Shipping of most items outside UK + £9.95 for orders up to £50.00. See additional tracking charge below.
Orders over £50.00 – £250.00 + £3.00. Some countries will have a minimum charge of £12.95.
Orders over £250.00 or Heavy items may attract higher shipping charges.
You will be emailed with notification of any extra charges and given the option to confirm/cancel the order.
Additional charge for orders under £50.00 with tracking number + £5.00 can be added here.
Important Notice
You may incur additional costs in your destination country such as import duties and taxes. These are out of our control. Deliveries may be delayed while waiting for your customs clearance.
Delivery
Orders are normally despatched within 3-5 working days. If items are out of stock you will be notified by email giving the expected date of despatch. If you do not receive your order within 10 working days and have not been notified of a delay please contact us.
Note: Items sent to UK by 1st Class, 2nd Class, Standard Parcels and Signed For are not classed as lost by Royal Mail until 15 working days after the due date, 20 working days (for items posted to Europe) or 25 working days (for items posted to the rest of the world). Note working days are Monday to Friday excluding Public Holidays.
Returns Policy
Notification of any goods received faulty or incorrect must be made in writing either by email or post to Musonic Stylus Company within 14 days of receipt. We are unable to refund any of the postage costs for incorrectly ordered items supplied outside UK. It is always best to email us a photo of your old stylus for identification if our photo does not match.
If you are unhappy with any of our products or service please contact us in writing by email or post. All complaints will be acknowledged within 5 working days and treated with the utmost confidentiality. The above does not affect your statutory rights as a consumer.
Musonic Stylus Company reserves the right to alter product specifications and prices at any time and for any reason without liability. In the case of prices we will inform you of any change and you will be given the opportunity to confirm or cancel your order. Errors and omissions excepted.
